Customer Service Assistant

entative (CSR) is the primary point of contact for customers who have questions or issues with a company's products or services. They may also process orders, payments, and returns. Responsibilities

• Answering phone calls
• Addressing customer questions
• Processing orders, payments, and returns
• Identifying and assessing customer needs
• Providing accurate information
• Conducting follow-ups
• Keeping records of customer interactions
• Processing customer accounts
• Following communication procedures
• Engaging customers

Skills and qualities

• Communication: Being able to communicate effectively with customers and other team members
• Interpersonal skills: Being able to interact with customers in a patient and effective manner
• Problem-solving: Being able to solve problems and make decisions
• Multitasking: Being able to multitask and prioritize tasks effectively
• Empathy: Having a positive and empathetic attitude towards customers
• Customer-oriented: Having a customer-oriented approach

Job Types: Full-time, Part-time, Permanent

Pay: ₹17,363.02 - ₹42,428.61 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Work Location: In person