Customer Service Analyst

Job Description

Join us as a Customer Service Analyst Take on a new role, where you ll be building relationships with our people, providing a seamless and positive experience You ll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR services Join a collaborative and fast-paced environment, where you ll be able to further develop your customer service skills Were offering this role at senior analyst level What youll do As a Customer Service Analyst, you ll be providing outstanding service in every interaction with employees of the bank as you complete general HR requests. We ll look to you to educate our people in the different ways to interact with HR, supporting them in choosing the right service options for their personal needs. You ll also be: Using effective questioning techniques to gather information to present accurate and fair solutions in-line with the bank s policy and processes Identifying the root cause of issues to effectively solve them Maintaining an awareness of changes in policy, process and procedure to provide the best advice Managing your personal workload and adapting to the HR team requirements Using HR systems to accurately record and maintain customer records The skills youll need We re looking for someone with a background in delivering excellent customer service, with the ability to tailor your communication skills to liaise with a variety of customers. You ll work well in a fast-paced environment, and you ll be able to work off your own initiative and as part of a team. You ll also need: High standards of numeracy and literacy with good attention to detail The ability to manage and defuse conflict in difficult situations Strong interpersonal skills in order to resolve issues that requires a level of empathy Good communication skills Good problem solving and analytical skills Working with teams across India & the UK Knowledge in Background Verification processes Experience in candidate interaction Hours 45 Job Posting Closing Date: 30/06/2025