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AMERICAN EXPRESS
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Customer Service Analyst

Customer Service Analyst

AMERICAN EXPRESS

0 - 1 years

2 - 3 Lacs

gurugram

Posted:3 weeks ago| Platform:

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Skills Required

analytical skills career development remediation claims finance reconciliation wellness advanced excel operations customer service analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact in this role

The incumbent will be responsible for processing Card Member Account Maintenance, inquiries for Express Cash, Reconciliation & Remediation, Unclaimed funds, providing the extended support in Merchants for US Market. Prompt Handling of customer maintenance related Requests for Consumer Customers within specified timeframes. Appropriate evaluation of Credit Balance Refund requests by analyzing available Information, and towards prevention of losses to the Company

Responsibilities:

Provide functional expertise and ongoing support to operations and cross functional initiatives
Handle maintenance related queries like balance, statement, APR and other maintenance requests with integrity & within specified timeframes.
Receive US Abandoned Property customer claims via E-mail, Fax.
Track incoming claims and opening CLIC cases within defined SLA.
Handle customer s query through E-mails.
Ensure all payments are getting issued as per defined SLA.
Supporting Merchant teams
Develop and leverage close relationships with business partners to enable successful delivery on operational goals.
Drive key metrics by making recommendations based on data analyses and implementing strategies.
Real time management of daily volume and the execution of daily production strategy
Respond to all customer queries in a timely and comprehensive manner keeping Customer first ethos.
Deliver to the Colleagues, Customer and Shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands, to meet their needs and ensure quality service is always provided.
Ensure adherence to quality and compliance guidelines.
Support any new initiatives in the directorate
Balance customer interests with the interests of American Express.
Communicate effectively, oral and written to identify and document necessary information.

Minimum Qualifications

Any Graduate

Preferred Qualifications

Analytical Skills
Advance Excel

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AMERICAN EXPRESS

Financial Services

New York NY

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Customer Service Analyst