Customer Service Agent

Job Title: Customer Service Agent / Sr. Customer Service Agent – Live Chat

Job Type: Full-time
Shift: Rotational (US Hours: 6 PM IST – 9:30 AM IST) | 5 Days a Week
Experience: 6+ months in Live Chat/Customer Service/Telecom (Mandatory)
Salary:

• 0–6 months: Up to ₹3.6 LPA TCTC
• 6–18 months (U1): Up to ₹4.2 LPA TCTC
• 18+ months (U2): Up to ₹4.8 LPA TCTC

Job Description:

Join our dynamic team as a Live Chat Customer Service Agent where you’ll resolve customer queries via live chat, ensuring seamless service for billing, troubleshooting, and account management while driving upsell/cross-sell opportunities.

Key Responsibilities:

✔ Handle inbound live chat queries (billing, rate plans, service changes, troubleshooting).
✔ Resolve issues on first contact with accurate, clear, and professional responses.✔ Upsell/cross-sell telecom products to boost business profitability.✔ Adhere to US shift timings (6 PM IST – 9:30 AM IST, rotational).✔ Maintain high productivity, compliance, and customer satisfaction.

Mandatory Requirements:

✅ 6+ months in Live Chat/Customer Service/Telecom (Non-negotiable).
✅ Proven upselling/cross-selling experience in live chat.
✅ Fluent written English (grammar, clarity, professionalism).✅ Basic MS Office (Word, Excel) and computer proficiency.✅ Problem-solving skills and ability to work in a fast-paced team.

Interview Process:

• HR Screening
• Written Communication Test
• Live Chat Simulation Round
• Operations/Client Interview

Perks & Benefits:

• Structured career growth (skill development, promotions).
• Performance incentives (for upsell targets).

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

• Have you achieved upselling/cross-selling targets in a live chat environment? Briefly describe your approach
• Are you comfortable working 100% from office in rotational US shifts (6 PM IST - 9:30 AM IST) including weekends?

Experience:

• Live chat: 1 year (Required)

Language:

• English (Required)

Location:

• Pune, Maharashtra (Required)

Work Location: In person