Customer Sales Support

Job Title: Customer Support and Sales Support

Location: Chennai/Noida

Reporting to: Team Lead

Experience: 2-5 Years in relevant industry

Job Responsibilities:

• Review quotations and issue Purchase Orders (POs).

• Coordinate with the Sales team to ensure on-time delivery.

• Handle channel partners and manage delivery push-in and push-out requests based on needs.

• Manage account receivables and maintain records of slow-moving products, Accounts Receivable

(AR) ratio, customer sales, etc.

• Monitor and track shipment status and resolve any issues that arise during the shipping process.

Key Requirements:

• Proven experience in customer support and sales support roles.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Proficiency in using relevant software and tools for managing quotations, POs, and customer records.

Preferred Qualifications:

• Experience in the electronics industry.

• Education Qualification: Graduation in any discipline.

Performance Metrics:

• On-time Delivery Rate: Percentage of orders delivered on or before the promised date.

• Quotation Accuracy: Accuracy and completeness of quotations issued.

• Customer Satisfaction Score: Feedback from customers regarding their experience.

• Process Improvement Initiatives: Number and impact of new ideas implemented to improve internal

processes.

Job Types: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Willingness to travel:

• 50% (Preferred)

Work Location: In person