Customer Sales & Services Executive

Company: Ninety One

Location: Ahmedabad - Work From Office Only

Department: Sales & Service

Work Timings: 10:00 AM – 7:00 PM (Rotational weekly off)

Who We Are

Ninety One is the fastest-growing active lifestyle brand in India. We are proudly Indian, driven by our mission to reconnect people with the outdoors through innovative and delightful products that align with the lifestyle and fitness aspirations of today’s youth. We are a passionate and dynamic team, constantly creating innovative ideas and solutions that help us stand out from the competition. Our mission is to inspire people across the globe to break free from a sedentary lifestyle and reclaim the outdoors through cycling and a digital-first experience.

Who You Are

As an CRM Executive – Sales & Service, you will play a key role in driving sales, building strong dealer/distributor relationships, and ensuring superior customer service. This role requires a balance of sales expertise, after-sales support, and excellent interpersonal skills to drive business growth and customer satisfaction.

Roles & Responsibilities

• Achieve monthly sales targets.
• Generate leads, follow up with prospects, and close sales.
• Maintain strong relationships with dealers, distributors, and customers.
• Respond promptly to customer/dealer queries via email, phone, and other official channels.
• Track and ensure timely resolution of customer issues.
• Collaborate with internal teams to provide the best solutions.
• Continuously work towards improving customer experience and service quality.
• Record and report customer/dealer feedback and inquiries proactively.

Requirements

• Passion for customer service and problem-solving.
• Strong communication and interpersonal skills.
• Fluency in Hindi and English (knowledge of South Indian languages is a plus).
• Minimum 1 year of experience in a customer support or sales role.
• Prior exposure to customer care platforms like Freshdesk will be an advantage.
• Team player with the ability to work collaboratively across functions.