Customer Retention Manager - Skin Care

As a CRM Manager at SUYU, a leading skincare brand, your role is crucial in developing and implementing customer relationship management strategies to drive customer engagement, loyalty, and retention. Key Responsibilities: - Develop and Implement CRM Strategies: You will create and execute comprehensive CRM plans to enhance customer relationships and drive business growth. - Customer Data Management: Managing and analyzing customer data to gain insights into customer behavior and preferences will be a key aspect of your role. - Customer Engagement: Designing and implementing customer engagement initiatives to drive loyalty and retention among customers. - Collaboration with Cross-Functional Teams: Working closely with marketing, sales, and customer service teams to ensure aligned CRM strategies and maximize effectiveness. - Performance Metrics and Reporting: Monitoring and analyzing CRM performance metrics, providing regular reports, and recommending improvements based on insights gathered. Qualifications Required: - Experience: Proven experience in CRM management or a similar role, preferably in the beauty/personal care industry. - Skills: Excellent analytical and problem-solving skills, with the ability to interpret data and drive business decisions. Strong communication and collaboration skills are essential. - Passion for Skincare: Having a genuine interest in skincare and beauty, along with a willingness to learn and stay up-to-date with industry trends, will be beneficial in this role. In addition to the responsibilities and qualifications, SUYU offers a competitive salary of 4-5 LPA, opportunities for professional development and growth within the company, and a collaborative work environment with a team of experienced professionals.,