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Customer Retention Management

Customer Retention Management

Ciel Hr

0 - 1 years

2 - 4 Lacs

Bengaluru / Bangalore Karnataka India

Posted:6 months ago| Platform: Foundit logo

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Skills Required

crm software Customer Service Problem Solving Sales Strategy retention strategies Customer Retention

Work Mode

On-site

Job Type

Full Time

Job Description

Description We are seeking a motivated Customer Retention Manager to join our team in India. The ideal candidate will play a crucial role in enhancing customer satisfaction and loyalty through effective retention strategies. Responsibilities Develop and implement strategies to improve customer retention rates. Analyze customer feedback and behavior to identify areas for improvement. Collaborate with the marketing team to create retention campaigns. Monitor customer interactions and satisfaction levels to enhance the customer experience. Prepare reports and present findings on customer retention metrics. Engage with customers through various channels to build relationships and loyalty. Skills and Qualifications Strong analytical skills to interpret data and identify trends. Excellent communication and interpersonal skills. Proficiency in CRM software and Microsoft Excel. Ability to work collaboratively in a team environment. Problem-solving skills to address customer issues effectively. Basic understanding of customer behavior and psychology.

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Customer Retention Management