Customer Retention & Insurance Liaison

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Position: Customer Retention & Insurance Liaison (CRM)

Industry: Insurance/TPA

Experience: 4 years+

CTC: 3.5LPA to 5LPA

Location: Ameerpet, Hyderabad

Roles & Responsibilities:

• Act as the primary point of contact between the insurance company, corporate client enrolment and claims teams
• Build and maintain strong relationships with insurance companies and their various offices.
• Coordinate for policies, data and endorsements.
• Tracking outstanding claims waiting for insurers approvals and claims waiting for endorsements. Follow up with insurers for logical closure of those claims.
• Taking up resolution of claims pending for payment requiring underwriting office interference.
• Coordinate with other teams for logical closure of claims associated with insurers approvals.
• Periodical visits to underwriting offices, track meeting outcome and report.
• Attend agent meets wherever retail business is allocated
• Attend periodical meetings called for by insurers to represent the company
• Understand the business portfolio of various insurers, seek relevant reports from MIS and have all information handy to respond to insurer queries
• Build strong relationship with brokers and corporate clients.
• Foster long-term relationships with clients and brokers to maximize retention. Provide exceptional customer service and act as a point of contact for any client inquiries or issues.
• Collaborate with internal such as operations, claims, and IT to ensure seamless service delivery and exceed client expectations.
• Team management of corporate relationship/client servicing executives in the region.

Important Note:

• Health Insurance / TPA Profile only eligible.
• Looking Candidate for Immediate Joiner.
• Interested candidate can send your updated resume to careers@linkktpa.com.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• TPA / Health Insurance: 2 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person