Customer Relationship Officer

Pragathi IT Ads Private limited

0 years

0 Lacs

kochi kerala

Posted:2 days ago| Platform: SimplyHired logo

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Skills Required

crm software sales customer service microsoft office in-person communication skills time management

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Relationship Officer JD

Procuring new clients through company leads , maintaining affective and timely communication converting them in to valuable customers to meet the company revenue targets.
Procuring new b2b clients.
Develop and maintain strong customer relationships to ensure customer satisfaction and retention.
Collaborate with with other department to provide sufficient documents for the client processing
Identify opportunities to improve customer service and recommend new strategies.
Track and manage customer interactions through a CRM system.
Ensure compliance with company policies and procedures while addressing customer needs.

Qualifications
Proven experience of sales in edtech , study abroad or international recruitment firm.
Strong interpersonal and communication skills.
Ability to handle multiple tasks and prioritise effectively.
Problem-solving skills and a proactive attitude.
Experience with CRM software and customer service tools.
Skills
Customer Relationship Management (CRM) software
Communication
Problem-solving
Time management
Organizational skills
Microsoft Office Suite
Working days : weekly 6 day
Working hours ; 9.30 am to 6pm

Job Types: Full-time, Permanent, Fresher

Work Location: In person

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