Customer Relationship Officer

As a Customer Relationship Executive (CRE) in the Sales & Customer Service department, you will be responsible for building and maintaining strong relationships with both existing and potential customers. Your key duties will include promoting and cross-selling NBFC financial products such as Business loans, gold loans, Liability products, and insurance. It will be crucial for you to handle customer queries, ensure timely follow-up, and professionally resolve complaints. Additionally, you will be required to collect and verify customer documents for onboarding and loan processing, while meeting assigned sales targets for loan disbursals and liability mobilization. Your role will also involve ensuring that customer KYC and compliance requirements are met. To excel in this position, you should be a graduate in any discipline, with a preference for candidates having experience in financial services. Strong communication and interpersonal skills are essential, along with a basic knowledge of financial products and proficiency in MS Office. A target-oriented and customer-focused attitude will be key to your success in this role.,