Customer Relationship Officer

Customer Relationship Officer - Female- Chennai - Leading Wellness Company

We are seeking a Customer Relationship Executive (CRE) to manage client interactions, ensure excellent service experience, and support patient engagement throughout their wellness journey. The role focuses on client coordination, follow-ups, retention, and satisfaction, while maintaining professionalism and empathy in a healthcare environment.

Key Responsibilities Client Interaction & Support

• Greet and assist walk-in clients professionally
• Handle inbound and outbound calls related to appointments and queries
• Guide clients through consultation and treatment processes
• Address client concerns and escalate issues when required

Appointment & Follow-up Management

• Schedule and manage doctor / therapist appointments
• Conduct post-consultation and treatment follow-ups
• Send reminders via calls, WhatsApp, or SMS
• Ensure continuity of treatment plans and client retention

Customer Experience & Retention

• Maintain high levels of client satisfaction
• Build long-term relationships with clients
• Encourage repeat visits and referrals
• Collect feedback and support service improvement initiatives

Documentation & Coordination

• Maintain accurate client records and consent forms
• Update CRM / Excel with appointment and follow-up details
• Coordinate with doctors, therapists, and sales counsellors
• Support front-desk and operations when required

Qualifications & Requirements Education

• Graduate / Diploma (Any discipline)

Experience

• 1–4 years of experience in customer service / relationship management
• Experience in wellness, healthcare, clinic, hospitality, or beauty industry preferred
• Freshers with strong communication skills may be considered

Skills

• Excellent communication and interpersonal skills
• Empathetic, patient-focused approach
• Organised and detail-oriented
• Basic computer knowledge (MS Excel, CRM, WhatsApp Business)
• Ability to handle sensitive client information confidentially

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Language:

• English, Tamil (Required)

Work Location: In person