Customer Relationship Officer (CRO)

As a Customer Relationship Officer (CRO) at our organization, your primary focus will be on managing and enhancing our MSME, Home Loan, Business Loan, and LAP portfolio. Your role will involve hands-on experience in loan sourcing, customer onboarding, and relationship management within the financial services sector. Your key responsibilities will include sourcing and acquiring customers for LAP, MSME, Home Loans, and Business Loans through field visits, references, and local marketing activities. It will also involve understanding customer requirements, offering suitable financial solutions, conducting credit profiling, collecting necessary documents, and ensuring the smooth processing of loan applications. You will collaborate with internal credit, operations, and legal teams for file processing and disbursement. Building and maintaining strong relationships with customers to ensure high satisfaction levels and encourage repeat business will be crucial. Meeting assigned sales targets, adhering to company policies, and maintaining compliance standards will also be part of your duties. Additionally, you will be expected to follow up with delinquent customers and provide support in collection efforts if necessary. This is a full-time, permanent position with benefits such as cell phone reimbursement, health insurance, leave encashment, life insurance, and Provident Fund. The work schedule will be during the day shift, and performance bonuses as well as quarterly bonuses are also included. Proficiency in Telugu is required for this role, and the work location is in person. The application deadline for this position is 30/07/2025.,