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Customer Relationship Officer (CRO)

Customer Relationship Officer (CRO)

4Champz

1 - 5 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer service relationship management communication problemsolving crm software fluency in kannada english proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Relationship Officer (CRO) at our company, your primary role will be to build and maintain strong relationships with our customers. You will be responsible for handling inquiries, resolving issues efficiently, and ensuring customer satisfaction. Key Responsibilities: - Build and maintain positive relationships with customers. - Handle customer inquiries, complaints, and feedback professionally. - Provide product/service information and ensure customer satisfaction. - Follow up with customers to improve engagement and retention. - Maintain accurate customer records and track interactions. - Collaborate with internal teams to enhance the customer experience. - Identify opportunities to upsell or cross-sell products/services. Qualifications Required: - 1+ year of experience in customer service or relationship management. - Strong communication and problem-solving skills. - Customer-focused mindset with a positive attitude. - Ability to handle multiple tasks and work in a fast-paced environment. - Experience in CRM software is a plus. - Fluency in Kannada; English proficiency is preferred.,

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Customer Relationship Officer (CRO)