Customer Relationship Manager

Job description

Role: Customer Relationship Manager – Voice Agent

• Location: Indore (scheme 78)
• Experience: Fresher can also apply
• Process Type: Voice
• Age Limit: Up to 30 Years
• Salary Range: 10 - 15K

Working days- 5 days a week

Key Responsibilities

• Resolve customer queries over calls with professionalism and empathy
• Document interactions and follow-ups accurately in internal systems
• Provide product information using prepared scripts
• Manage escalations and ensure a high-quality customer experience
• Meet call quality, resolution, and service benchmarks

What You’ll Need

• Graduate in any discipline (full-time or part-time)
• 0–3 years of experience in BPO or customer service roles
• Excellent verbal communication and listening skills
• Ability to stay calm under pressure and handle irate customers
• Familiarity with basic computer tools and CRM systems

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Internet reimbursement
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Language:

• English (Required)

Location:

• Vijay Nagar, Indore, Madhya Pradesh (Required)

Work Location: In person

Speak with the employer
+91 8273680523Application Deadline: 12/07/2025Expected Start Date: 07/08/2025