Customer Relationship Manager

Job Description: As a Customer Relationship Manager at our company in Vijayawada, you will play a crucial role in maintaining strong relationships with clients and ensuring their satisfaction. Your proactive approach and customer-focused mindset will contribute to the business growth through excellent service and communication. Key Responsibilities: - Build and nurture long-term relationships with customers. - Handle customer inquiries, complaints, and service requests promptly and effectively. - Act as the main point of contact between the company and clients. - Maintain detailed records of client interactions using CRM tools. - Collaborate with internal teams (sales, support, operations) to meet customer expectations. - Identify client needs and provide suitable solutions or escalate when necessary. - Follow up with potential leads and support client onboarding processes. - Work towards achieving customer satisfaction and retention targets. Required Skills & Qualifications: - Bachelor's degree in Business Administration, Marketing, or a related field. - 3 years of experience in customer service or relationship management. - Strong verbal and written communication skills. - Proficiency in using CRM software or client tracking systems. - Ability to handle customer concerns with empathy and professionalism. - Fluency in English is preferred. - Excellent interpersonal skills and a positive attitude. Note: This is a full-time position based in Vijayawada.,