Customer Relationship Manager

Job Description: As the Customer Service Representative at Glocal Marketing Solutions Private Limited, you will play a crucial role in managing customer interactions and ensuring a seamless experience for all clients. Role Overview: You will act as the primary point of contact for all customer interactions during and after site visits. Your main responsibility will be to manage the end-to-end customer experience, providing personalized and seamless service. Additionally, you will maintain accurate records of client interactions, follow-ups, and service requests. During client visits, events, and bookings, you will handle on-site coordination efficiently. Your role also involves providing timely updates and addressing customer queries with accountability. Key Responsibilities: - Act as the primary point of contact for customer interactions during and after site visits. - Manage the end-to-end customer experience, ensuring personalized and seamless service. - Maintain accurate records of client interactions, follow-ups, and service requests. - Handle on-site coordination during client visits, events, and bookings. - Provide timely updates and address customer queries with accountability. Qualifications Required: - Strong communication skills and ability to engage with customers effectively. - Excellent organizational abilities to manage client interactions and service requests efficiently. - Detail-oriented approach to maintain accurate records and provide timely updates. - Prior experience in customer service or client management roles would be advantageous. (Note: The additional details about Glocal Marketing Solutions Private Limited have been omitted from the job description as they were not relevant to the specific role of Customer Service Representative.),