Customer Relationship Manager - Sales

Customer Relationship Manager (Key Accounts Manager) BPO / Education Consulting

Location:

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About the Role

Customer Relationship Manager (Key Accounts Manager)

You will play a key role in guiding British and European students (aged 2555) who aspire to pursue university education, ensuring a smooth and successful admission journey.

Key Responsibilities

• Engage with British and European students who have been counselled and are ready to enrol in universities.
• Maintain strong follow-up and relationship management to

  maximize student conversions and referrals

  .
• Review student profiles and coordinate with the admin team to process university applications based on eligibility and course requirements.

• Verify and approve application kits

  before submission to universities.
• Guide students through

  interviews and assessments

  , ensuring they are well-prepared.
• Schedule and manage

  interview appointments with universities

  .
• Maintain effective communication with

  university representatives

  and internal teams.
• Coordinate with the admin team for

  finance applications

  once students receive university offers.
• Ensure both

  finance and admission approvals

  are successfully obtained.
• Collect and manage

  processing fees

  from students as part of the enrollment process.

Requirements

• Minimum

  2 years of experience in a BPO environment or a sales role

  , preferably in a client relationship, customer success, or account management role.

• Excellent verbal and written communication skills

  with fluency in English.
• Strong

  sales orientation

  and the ability to persuade and influence.
• Organized, detail-oriented, and proactive in managing multiple student profiles.
• Comfortable working in a fast-paced environment and handling international clients.

What We Offer

• Competitive fixed salary (up to ?4.5 LPA)

• High commissions and bonuses

  for performance excellence
• Opportunity to work with an international client base
• Dynamic and growth-oriented work environment