Customer Relationship Manager (CRM)

Job Description

Who Can Apply? Freshers / Tele calling experience Fluent in Hindi & English Graduate (Must) | Age: 18–30 yrs Key Responsibilities Respond to and resolve customer queries, concerns, and requests over the phone in line with company standards Accurately record customer interactions and follow-up tasks in internal systems Understand and support multiple insurance products and service processes Use pre-defined scripts to offer product information and retain customers Provide clear summaries of unresolved queries for internal escalation Handle irate customers with empathy and professionalism Meet performance metrics including call handling, quality, and customer satisfaction Participate in ongoing team initiatives and improvement programs. About the Client You’ll be working with one of India’s leading insurance and financial services companies, known for its customer-centric approach and innovative offerings. The company values high-quality service delivery and is constantly investing in talent, training, and technology to elevate the customer experience. Why Join Us? Be part of a reputed brand in the financial services and insurance sector Professional growth through on-the-job learning and upskilling opportunities Work in a structured, supportive team environment Attractive incentives and career path for high performers Contribute to a customer-first culture built on trust and transparency Apply Now! Send your resume to mohammad.saqib@visionaryhire.com Or call / WhatsApp: +91 8273680523 Subject Line: “ Customer Relationship Manager , Indore" Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Internet reimbursement Paid time off Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Quarterly bonus Ability to commute/relocate: Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Work Location: In person Expected Start Date: 30/06/2025