Customer Relationship Manager

Job Title: Customer Relationship Manager
Location: Aluva (On-site)
Experience Required: Minimum 5 Years in Customer Relationship Management
Joining: Immediate

Job Summary:

We are looking for a dynamic and experienced Customer Relationship Manager to join our team in Aluva. The ideal candidate will have a proven track record in managing customer relationships, leading a team, and achieving targets. This is a key position requiring strong leadership, excellent communication skills, and a customer-first mindset.

Key Responsibilities:

• Lead and manage the customer relationship team to ensure high levels of customer satisfaction.
• Develop and implement customer relationship strategies to retain and grow the customer base.
• Set performance targets for the team and ensure timely achievement.
• Handle escalated customer issues and resolve them effectively.
• Coordinate with internal departments to fulfill customer requirements efficiently.
• Maintain accurate records of customer interactions and follow-ups.
• Prepare regular reports on customer feedback, satisfaction levels, and service performance.
• Train and mentor team members to enhance their customer handling skills.
• Work proactively to identify opportunities for improving customer engagement.

Requirements:

• Minimum 5 years of experience in customer relationship management.
• Prior experience in leading a team and achieving performance targets.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Target-oriented and able to work under pressure.
• Proficiency in CRM software and MS Office tools.
• Must be available to join immediately.
• Willing to work on-site at our Aluva office.

Job Type: Full-time

Pay: ₹30,000.00 - ₹32,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7592921004