Customer Relationship Management Manager

We are seeking a dynamic and people-friendly Customer Relationship Manager (CRM) to be a part of our front-of-house team. If you enjoy interacting with guests, creating positive experiences, and contributing to the growth of our restaurant both offline and online, this role is ideal for you. As a Customer Relationship Manager, your key responsibilities will include warmly greeting every guest as they arrive at the restaurant, escorting guests to their tables, ensuring their comfort, and building rapport to enhance their overall experience. You will also be responsible for politely requesting guests to leave Google reviews after their meals, encouraging them to follow our Instagram page, and tagging us in their stories or posts. Handling guest feedback, passing on concerns to the management team, and maintaining a welcoming and friendly atmosphere throughout the restaurant are crucial aspects of this role. Moreover, recognizing and engaging with repeat guests to foster long-term relationships is essential. The ideal candidate for this role will possess a friendly and outgoing personality, excellent communication and interpersonal skills, and be comfortable using Instagram and Google platforms. Fluency in English and Tamil is required, and prior experience in hospitality, customer service, or a client-facing role is preferred. Being presentable, punctual, and enthusiastic are also important qualities we are looking for. This position offers a great opportunity for someone who enjoys being the face of a brand and aims to grow in the hospitality industry. If you derive satisfaction from making people feel special and are dedicated to delivering exceptional guest experiences, we would love to meet you. To apply for this position, please send your resume to tarun@kailashparbat.net or directly message us.,