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Vplak India Pvt ltd.
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Customer Relationship Executive

Customer Relationship Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Vplak India Pvt ltd.

2 - 3 Lacs

India

Posted:15 hours ago

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Job Description

Key Responsibilities

Customer Engagement & Retention: Professional management of premium, walk-in, and repeat customers to establish positive brand relationships and drive referrals.
After-Sales Support: Oversee end-to-end after-sales journeys, tracking fulfillment benchmarks like deliveries, installations, and service requests.
Escalation Resolution: Manage and swiftly resolve customer complaints and queries across email, phone, and digital touchpoints to maintain high satisfaction scores.
CRM Data Optimization: Maintain up-to-date, accurate customer profiles, logs, and purchase lifecycle records within our CRM database system.
Cross-Functional Synergy: Partner actively with Sales, Logistics, Finance, and Product teams to eliminate friction points in the client journey.
Revenue Upselling: Strategically identify opportunities to cross-sell or upsell relevant high-quality electronic products and accessories during customer interactions.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

Skills Required

Customer Relationship Customer Engagement After Sales Support Sales Customer Complaints CRM Purchase Logistics Finance Upselling CRM tools Procurement and purchasing

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Job Type

Full Time

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Customer Relationship Executive