Customer Relationship Executive

Job Description – Customer Support Executive

Location: T. Nagar, Chennai
Company: Wedding Photography & Event Management Company
Work Days: Monday to Saturday
Timing: 9:30 AM to 6:30 PM
Salary: ₹25,000 per month + Attractive Incentives
Qualification: Any Graduate

About the Company

Our client is a leading wedding photography and event management company known for delivering premium quality services to couples and families. We are looking for a proactive and customer-focused individual to join their team as a Customer Support Executive.

Role Overview

The Customer Support Executive will be the primary point of contact for inquiries from clients related to wedding photography packages, event bookings, deliverables, and support. The role requires excellent communication skills, customer-handling capability, and a passion for providing high-quality service.

Key Responsibilities

• Handle incoming calls, WhatsApp chats, and emails from new and existing customers.
• Provide detailed information on photography packages, pricing, and service offerings.
• Manage client queries professionally and ensure timely follow-ups.
• Coordinate with the internal operations, editing, and event teams regarding client requirements.
• Track bookings, schedules, and customer commitments.
• Maintain customer records in CRM/software.
• Resolve complaints efficiently to ensure high customer satisfaction.
• Assist with payment follow-ups and documentation when required.
• Provide after-sales support to clients regarding album delivery, video edits, etc.

Required Skills & Qualifications

• Any graduate with 0–3 years of experience in customer support / client servicing.
• Excellent verbal and written communication in English and Tamil.
• Strong customer handling and problem-solving skills.
• Basic computer knowledge — MS Office, WhatsApp Business, Email, CRM tools.
• Ability to multitask, stay calm, and manage customer expectations.
• Pleasant personality with a service mindset.

What We Offer

• Salary: ₹25,000 per month + performance-based incentives
• Opportunity to grow in the wedding & event management industry.
• Friendly and supportive work culture.
• Exposure to a creative and fast-growing environment.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person