Customer Relationship Executive

Customer Relationship Executive

Company: BMW KUN Exclusive
Job Location: Ambattur, Chennai
Work Mode: Work from Office
Working Days: 6 Days a Week

About the Role

Are you passionate about customer engagement, relationship management, and delivering premium customer experiences? Join BMW KUN Exclusive and be part of a dynamic team representing one of the world's leading luxury automotive brands.

We are looking for a proactive, customer-focused, and well-organised professional to manage customer relationships, coordinate sales follow-ups, monitor customer satisfaction, and ensure a seamless experience throughout the customer journey.

Roles & Responsibilities

• Customer Relationship Management: Build and maintain strong customer relationships by delivering professional, timely, and personalised communication.

· Customer Follow-ups: Handle inbound customer calls and make outbound calls to prospective and existing customers to follow up on enquiries, test drives, bookings, ensuring timely communication and a seamless customer experience throughout the sales journey.

• Lead Management: Coordinate with the sales team to track customer enquiries, monitor lead progress, and ensure timely follow-ups and updates in the CRM system.
• Appointment Coordination: Schedule and confirm customer appointments for showroom visits, test drives, sales consultations, and other customer interactions.
• CRM Data Management: Maintain accurate customer records, update enquiry status, record call activities, and ensure data accuracy and CRM compliance.
• Sales Support: Work closely with the sales team to support lead conversion, customer retention, referral opportunities, and repeat business.
• Reporting & Compliance: Prepare daily activity reports, maintain follow-up records, monitor pending activities, and ensure adherence to internal processes and timelines.
• Premium Customer Experience: Represent BMW KUN Exclusive with professionalism, courtesy, and a strong commitment to customer satisfaction.

Desired Candidate Profile

• Excellent verbal communication and interpersonal skills.
• Strong customer-handling, follow-up, and coordination abilities.
• Basic computer knowledge and proficiency in MS Office.
• Experience with CRM software, customer service, telecalling, or automotive sales support will be an added advantage.
• Ability to manage multiple customer interactions and meet daily targets.
• Positive attitude, professional telephone etiquette, and a customer-first mindset.
• Freshers with excellent communication skills and a willingness to learn may also apply.

Perks & Benefits

• Performance-Based Incentives
• Provident Fund (PF)
• Mediclaim / Health Insurance
• Opportunity to work with a premium luxury automotive brand.
• Professional learning and career growth opportunities.

Apply now and take the next step in your career with BMW KUN Exclusive!

Pay: ₹9,600.00 - ₹32,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Ambattur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 2 years (Required)

Work Location: In person