Customer Relationship Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

vaharamurti flexirub industries Pvt Ltd

1 - 3 years

2 - 3 Lacs

India

Posted:16 hours ago

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Job Description

Job Title: Customer Relationship Executive
Department: Sales / Customer Service
Experience: 1–3 Years

Job Summary

We are looking for a customer-focused and enthusiastic Customer Relationship Executive to manage customer interactions, build long-term relationships, resolve customer queries, and ensure high levels of customer satisfaction and retention.

Key Responsibilities

Build and maintain strong relationships with existing and potential customers.
Handle customer inquiries, complaints, and requests through calls, emails, WhatsApp, or in-person interactions.
Follow up with customers to ensure satisfaction and timely resolution of issues.
Maintain accurate customer records and update information in the CRM system.
Identify opportunities for repeat business, upselling, and cross-selling.
Collect customer feedback and suggest improvements in service quality.
Meet assigned customer satisfaction, follow-up, and retention targets.
Prepare regular reports on customer interactions and relationship activities.

Required Skills

Excellent verbal and written communication skills.
Strong interpersonal and relationship-building abilities.
Good problem-solving and negotiation skills.
Customer-oriented attitude with a professional approach.
Basic computer knowledge, including MS Office and CRM software.

Pay: ₹240,000.00 - ₹360,000.00 per year

Benefits:

Cell phone reimbursement
Paid sick time
Provident Fund

Work Location: In person

Skills Required

Customer Relationship Sales Customer Service Customer Queries Customer Satisfaction CRM Upselling Cross Selling Service Quality Relationship Building Negotiation Skills MS Office

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Job Type

Full Time

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Customer Relationship Executive