2 - 3 Lacs
Posted:15 hours ago
CRM Executive
Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.
Building and maintaining a relationship with the existing clients.Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.Timely payment & collections from the customersInteraction with customers Emails & over the phone.Process payments and refundsResolve billing and customer credit issuesUpdate account status records and collection effortsUpdating the existing customers on the ongoing projects.Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.
Required Candidate profile
Proven experience as a CRM Executive/Sr. Executive, Customer Successor
Team handling experience is a plus point.Knowledge of billing procedures and collection techniquesWorking knowledge of MS Office and databasesPatience and ability to manage stressExcellent communication skills (written and oral)Skilled in negotiationProblem-solving skills
Job Types: Full-time, Permanent
Benefits:
Schedule:
Experience:
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Experience:
Language:
Work Location: In person
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Full Time
Colortale LLP
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