Customer Relationship Executive

1 years

1 - 3 Lacs

Posted:6 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:
We are seeking a dynamic and customer-focused Customer Relationship Executive to serve as the primary point of contact for our customers across multiple communication channels. The role involves managing customer interactions through calls, emails, WhatsApp messages, and social media platforms, ensuring timely responses and delivering an exceptional service experience.

Key Responsibilities:

  • Manage inbound and outbound communication through calls, emails, WhatsApp messages, and social media platforms in a professional and courteous manner.
  • Handle return and follow-up calls to address customer concerns and ensure complete satisfaction.
  • Monitor and respond to social media comments and direct messages, maintaining a consistent and professional brand tone.
  • Maintain detailed records of customer interactions and update relevant reports or CRM sheets.
  • Identify customer needs and provide accurate information, support, and assistance.
  • Escalate unresolved issues to the respective departments and ensure timely resolution.
  • Share customer insights and feedback with the management team to support service improvements.

Requirements:

  • Any degree or diploma.
  • Minimum 1 year of experience in customer service, client relations, or a similar role.
  • Excellent verbal and written communication skills in English and Malayalam (knowledge of Hindi will be an added advantage).
  • Proficiency in handling multiple communication channels, including phone, email, WhatsApp, and social media.
  • Strong organizational, multitasking, and interpersonal skills.
  • Customer-oriented approach with a commitment to providing a positive service experience.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

Speak with the employer
+91 9895519939

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You