Customer Relationship Executive

Company Description

Strike The Ball Pvt. Ltd. is one of India’s fastest-growing indoor cricket academies, designed to bring professional, weather-proof cricket training to aspiring players of all ages. We operate modern indoor cricket centers equipped with high-quality pitches, bowling machines, professional coaching, and safe, all-weather facilities. With 7 operational centers and plans to expand to 30+ across India and the UAE, we are committed to building cricket communities and offering world-class training, community leagues, and franchise opportunities.

Role Description

This is a full-time Customer Relationship Executive position located on-site in Gurugram. The Customer Relationship Executive will be responsible for managing client relations, ensuring customer satisfaction, maintaining business relationships, handling customer service inquiries, and effective communication with clients and stakeholders.

Qualifications

• Customer Satisfaction and Customer Service skills
• Business Relationship Management and Client Relations skills
• Excellent Communication skills
• Strong interpersonal skills and ability to work collaboratively
• Problem-solving skills and attention to detail
• Knowledge of the sports industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field