Customer Relationship Executive

As a Customer Relationship Executive (CRE) at Sterling Study Abroad's Edappal branch in Kerala, your primary responsibility will be to provide exceptional customer service to walk-in clients seeking information on overseas education services. You will play a crucial role in assisting clients, handling inquiries, and ensuring that they receive the support they need throughout their consultation journey. Your key responsibilities will include greeting and attending to clients in a friendly and professional manner, managing incoming calls, updating student records in the CRM system, scheduling counseling sessions, and following up with leads to ensure client satisfaction. Additionally, you will support the counseling and admissions team with daily operations, provide administrative assistance, and maintain a clean and organized front desk area. To excel in this role, you should have a minimum qualification of Plus Two or any diploma/degree, with a preference for graduates. Proficiency in English and Malayalam, basic computer skills (MS Office, email, internet browsing), a positive attitude, good communication skills, and excellent customer handling abilities are essential. Your willingness to learn and grow in a professional environment will be key to your success. This is a full-time, permanent position suitable for freshers, offering benefits such as cell phone reimbursement and paid sick time. The work schedule consists of day and morning shifts, with opportunities for performance bonuses and yearly bonuses. The preferred work location is Edappal, Kerala, and the role requires in-person attendance at the office. If you are passionate about providing exceptional customer service, possess the required qualifications and skills, and are eager to contribute to a dynamic team, we encourage you to apply for this exciting opportunity at Sterling Study Abroad.,