Customer Relationship Executive

1 years

1 - 3 Lacs

Posted:12 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location: Wakad, Pune

On site-Full time

Job Description: Template

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimize customer experience and have a passion for customer service, you are the ideal candidate for us.

Your role

  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyze customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.

Responsibilities

  • Handle inbound and outbound customer calls.
  • Provide detailed information about products and services.
  • Resolve customer complaints and issues in a timely manner.
  • Maintain accurate records of customer interactions.
  • Follow up with customers to ensure issues are resolved.
  • Meet performance goals and targets set by the management.
  • Collaborate with internal teams to improve customer service.

pls send your Resume on [email protected] or call on 9699724769

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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