Customer Relationship Executive

We are looking for a proactive and customer-focused Customer Relationship Executive to manage client interactions, address customer queries, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the capability to build and maintain positive customer relationships.

Skills Required

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build trust and rapport with customers.
• Ability to handle customer queries, complaints, and escalations professionally.
• Problem-solving skills with a customer-centric approach.
• Good organizational and time-management abilities.
• Basic computer knowledge (MS Office, CRM tools, email handling).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Patience, empathy, and strong listening skills.

Preferred Skills

• Interact with customers through calls, emails, and messages to resolve queries and provide timely information.
• Maintain strong relationships with existing customers and ensure customer satisfaction.
• Assist customers in understanding products, services, policies, and processes.
• Handle customer complaints, resolve issues, and escalate complex cases when required.
• Follow up with customers on pending matters, service requests, and feedback.
• Maintain accurate records of customer interactions and update CRM or related tools.
• Coordinate with internal teams (sales, support, operations) to deliver solutions efficiently.
• Identify customer needs and suggest appropriate services or support options.
• Contribute to improving customer experience and service quality.

Job Types: Full-time, Permanent, Fresher

Benefits:

• Health insurance
• Life insurance

Work Location: In person