Customer Relationship Executive

Role & responsibilities Develop and nurture long-term relationships with clients to enhance customer satisfaction and retention. Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring timely follow-ups. Collaborate with internal teams to ensure seamless service delivery and alignment with client expectations. Analyze customer feedback and service data to identify areas for improvement and implement actionable strategies. Conduct regular client meetings to understand their evolving needs and provide tailored solutions. Monitor customer satisfaction metrics and prepare reports for senior management. Identify opportunities for upselling and cross-selling services to maximize revenue. Stay updated on industry trends and competitor offerings to maintain a competitive edge. Preferred candidate profile Bachelor's degree in Business Administration, Marketing, or a related field. Skills: Customer Relationship Management (CRM) expertise. Conflict resolution and negotiation skills. Analytical mindset for data-driven decision-making. Team collaboration and leadership capabilities. Adaptability to dynamic client needs and industry changes. Interested candidates can reach out to Sourav - 8918542297