Customer Relationship Executive

Job Title: Customer Relationship Executive
Location: Angamaly, Kerala
Department: Sales & Customer Experience
Company: Oh Stayz Private Limited
Reports To: Sales Head

About Oh Stayz:

Oh Stayz Private Limited is a growing staycation brand offering premium holiday homes across Kerala and Bangalore. With a focus on guest experience and operational excellence, we are redefining leisure stays through personalized service, curated properties, and tech-enabled hospitality solutions.

Job Summary:

We are looking for a dynamic and customer-focused Customer Relationship Executive to join our team. The ideal candidate will have 1–2 years of experience handling customer enquiries, managing bookings, and maintaining strong client relationships. This role requires excellent communication skills, multi-language proficiency, and the ability to coordinate across departments to ensure a seamless guest experience.

Key Responsibilities:

• Handle and respond to sales enquiries, guest bookings, and related documentation
• Communicate with customers via phone, WhatsApp, and email in a timely and professional manner
• Maintain strong relationships with existing clients and help onboard new B2B and corporate customers
• Manage the complete reservation process, including availability checks, confirmations, and follow-ups
• Upsell room categories and services to maximize revenue
• Coordinate with internal teams (Front Desk, Housekeeping, Operations) to ensure guest satisfaction
• Maintain accurate data related to bookings, payments, and customer interactions
• Address and resolve customer concerns or issues promptly
• Support in the execution of sales and marketing strategies as directed by the manager

Required Skills & Qualifications:

• Higher Secondary (12th Pass) or above
• 1–2 years of experience in customer service, sales, or reservation roles
• Excellent verbal and written communication skills
• Proficiency in English (mandatory)
• Basic knowledge of Microsoft Office tools and reservation systems
• Strong interpersonal skills and a positive, service-driven attitude

Preferred Skills:

• Experience in hospitality, tourism, or property management sector
• Familiarity with CRM tools or booking platforms
• Ability to handle multiple tasks efficiently with attention to detail

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person

Speak with the employer
+91 8714899945