Customer Relationship Executive

Job Summary:

We're seeking an experienced Customer Relationship Executive to build and maintain strong relationships with key customers, drive business growth, and ensure maximum customer satisfaction. As a Customer Relationship Executive, you'll be responsible for identifying opportunities to expand our customer base, resolving customer issues, and improving overall customer care.

Key Responsibilities:

1. Build and preserve trusting relationships with key customers

2. Manage customer communications and resolve issues efficiently

3. Identify opportunities to grow the customer base and build positive relationships with new customers

4. Conduct quality assurance surveys to determine customer satisfaction

5. Improve customer care and expand the customer base

6. Monitor business competitors and stay up-to-date on industry trends

7. Coordinate with counter staff to ensure timely delivery of food to customers, avoiding delays and ensuring a seamless dining experience.

Requirements:

1. 1+ year of experience in customer service

2. Excellent communication, interpersonal, and analytical skills

3. Strategic problem-solving abilities and conflict resolution skills

4. Ability to maintain core values of the organization and provide a positive customer experience

5. Strong active listening skills, empathy, and patience

6. Ability to multitask, prioritize tasks, and manage time effectively

7. Friendly, approachable, and courteous demeanor

8. Bachelor's degree preferred

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Paid time off

Language:

• English (Required)

Work Location: In person