Customer Relationship Executive

Job Title:

Job Summary:

The Senior Executive/Executive- Customer Relationship will be responsible for generating and managing new leads for our HORECA business, following up on potential customers, and coordinating sales processes to drive revenue growth. This role requires a proactive approach in identifying business opportunities, maintaining strong customer relationships, and ensuring seamless coordination with internal sales teams and HORECA clients.

Key Responsibilities:

Lead Generation & Sales Conversion

• Proactively generate

  new leads

  every month and identify

  new potential HORECA customers

  , under the supervision of reporting manager.
• Consistently

  follow up

  with potential HORECA customers to move them through the sales process and achieve target

  closures.

• Generate and schedule

  quality meetings

  with decision-makers (F&B, GMs) at

  non-ARC individual hotels

  , ensuring alignment with the local teams travel schedules.
• Conduct

  persistent follow-ups

  with team members and interested hotels post-visits.

Sales Order Coordination & Execution

• Support the sales team in achieving the

  conversion of existing chain hotels.

Reporting & Follow-ups

• Provide

  timely and accurate reports

  on sales activities, leads, and opportunities to the management team.
• Submit

  daily reports

  on new lead calls, including hotel feedback, remarks, contact names, and details.
• Follow up with hotels to understand the concerns and ensure repeat order.
  

Key Requirements:

• Education:

  Graduate in Business Administration, Sales, Marketing, or a related field.

• Experience:

  2-5 years in sales, business development, or customer relationship management, preferably in

  FMCG / HORECA / Tea & Beverage Industry

  .

• Skills:

• Strong communication, negotiation, and interpersonal skills.
  
• Ability to generate leads and convert them into sales.
  
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
  
• Data-driven mindset with strong reporting
  

• Why Join Us?

• Ability to multitask and work under tight deadlines.
  

Opportunity to work with a leading tea brand.

• Competitive salary and performance-based incentives.
  
• Exposure to the dynamic HORECA and FMCG industry.
  
• A collaborative and growth-oriented work environment.
  

How to Apply: