Customer Relationship Executive

In this role, you will be responsible for attracting potential customers by answering service questions and suggesting information about other services. You will serve customers by providing company service information and lead closings, as well as opening customer accounts by recording Waitlist information. Your tasks will also include maintaining customer records by updating detailed information and daily follow-up with the operational team while updating lead status. Key Responsibilities: - Recommend potential services to management by collecting customer information and analyzing customer needs. - Prepare service reports by collecting and analyzing customer information. - Contribute to team effort by accomplishing related results as needed. - Manage Inbound and Outbound calls in a timely manner. - Identify customers requirements, clarify information, and provide them with the resolution based on company policy. - Handle any required communication or coordination required between Partners (Tankers) and customers. - Enter customer and account data from source documents within time limits. - Compile, verify the accuracy, and sort information to prepare source data for computer entry. - Review data for deficiencies or errors, correct any incompatibilities, and check the output. Qualifications Required: - Strong communication skills. - Ability to analyze customer needs and recommend appropriate services. - Proficiency in data entry and accuracy in data management. - Capacity to handle Inbound and Outbound calls effectively. - Detail-oriented with the ability to review data for errors. If you require any further details about the company, please let us know.,