Customer Relationship Executive ( F & B )

Job Title: Customer Relationship Executive – Sahibs - Bangalore

Location: Bangalore
Employment Type: Full-time
Experience: 1–3 years (Food, Hospitality, or F&B experience preferred)

About Us

Sahibs is a fast-growing premium biryani brand known for authentic taste, quality ingredients, and a passion for customer satisfaction. As we continue to expand, we are looking for a Customer Relationship Executive who can be the voice of our brand — ensuring every customer interaction is delightful and every order experience is seamless.

Key Responsibilities

• Customer Interaction & Sales Conversion
• Engage with incoming leads through calls, WhatsApp, or social media inquiries.
• Understand customer requirements and convert leads into sales.
• Suggest suitable biryani packs or catering options based on the customer’s need.
• Customer Relationship Management
• Build and maintain positive relationships with regular and new customers.
• Follow up for post-delivery feedback and ensure customer satisfaction.
• Handle queries and resolve issues promptly with a customer-first approach.
• Order Coordination
• Coordinate with the kitchen and dispatch team for timely delivery.
• Support in ensuring quality and accuracy of orders before dispatch.
• Operational Support
• Assist during bulk order deliveries or corporate catering setups.
• Visit client locations occasionally for servicing and relationship building.

Requirements

• Excellent communication skills in English, Kannada, and Hindi.
• Prior experience in Customer Support / Inside Sales / F&B Operations preferred.
• Strong interpersonal and follow-up skills.
• Basic computer knowledge (Excel, CRM tools, WhatsApp Business, etc.).
• Passion for food and customer service mindset.
• Willingness to travel locally for client visits when required

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer support management: 1 year (Required)

Language:

• Kannada, English, Hindi (Required)

Location:

• Bengaluru, Karnataka (Required)

Work Location: In person