Customer Relationship Executive (CRE)

About Klicpic

Klicpic is one of India’s most trusted names in themed maternity and newborn photography. With over 10 years of experience, presence in multiple cities, and a growing footprint abroad, we create unforgettable memories for families through professional, stylized photoshoots — both in our studios and at the client’s home.

We operate in a fast-growing niche at the intersection of emotion, creativity, and customer experience. Now, we're looking for enthusiastic fresh graduates who want to grow with us.

Role Overview

We are seeking a proactive and enthusiastic Customer Relationship Executive (CRE) to join our dynamic team. As a fresher in this role, you will play a critical part in enhancing customer engagement, streamlining processes through automation, and supporting our photography and sales operations. You will be the bridge between customers and the internal teams, ensuring a seamless and satisfying experience through the Klicpic app and related platforms.

Key Responsibilities:

• Customer Engagement:

Initiate and manage regular customer touchpoints to build long-term relationships and ensure high satisfaction levels.

• Process Automation:

Identify opportunities for automating repetitive tasks and enhancing efficiency using the Klicpic app and related tools.

• Customer Communication:

Ensure timely updates to customers using the Klicpic app admin panel and cloud telephony systems.

• Requirement Gathering:

Develop and implement efficient processes to accurately collect and document customer requirements for photography services.

• Lead Management:

Handle incoming call volume, emails, and other contact methods to qualify potential leads and support the sales/photography pipeline.

• Referral Program Enhancement:

Take references from existing customers and use tools and technology to improve the referral and engagement programs.

• Scheduling & Feedback:

Coordinate and fix photoshoot appointments for onsite photographers and collect structured feedback post-shoot.

Key Skills Required:

• Strong communication and interpersonal skills
• Basic understanding of CRM tools or willingness to learn
• Problem-solving mindset with attention to detail
• Ability to multitask and manage time effectively
• Familiarity with cloud telephony and mobile apps is a plus
• Proficiency in MS Office and/or Google Workspace

Eligibility:

• Bachelor’s degree in any discipline
• Freshers or up to 1 year of experience in customer service, sales coordination, or CRM roles
• Eagerness to learn and grow in a customer-facing role

What We Offer:

• Hands-on experience with customer relationship management in a growing tech-enabled photography service
• Opportunity to learn automation tools and contribute to tech-driven process improvements
• Supportive team environment with opportunities for career progression

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• btm bus stop, Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Kannada (Preferred)

Work Location: In person

Expected Start Date: 25/09/2025