Customer Relationship Executive

Job Description

Key Responsibilities: Handle incoming customer queries related to travel packages, bookings, and services via phone, email, and chat. Build and maintain strong relationships with clients by providing timely and accurate information. Assist customers with booking modifications, cancellations, and resolving complaints or issues. Coordinate with sales, operations, and tour management teams to ensure smooth delivery of services. Maintain detailed records of customer interactions and feedback in the CRM system. Follow up with clients for feedback and upselling opportunities. Support marketing campaigns by reaching out to existing and potential clients. Ensure compliance with company policies and service standards. Requirements Skills & Competencies: Excellent communication and interpersonal skills Customer-centric attitude with problem-solving abilities Experience in handling client queries and resolving complaints effectively Familiarity with CRM tools and MS Office applications Ability to multitask and manage time efficiently Patience, empathy, and positive attitude towards customer service Prior experience in travel, tourism, or hospitality sectors Preferred Background: 135 years of experience in customer relationship or customer service roles, preferably in Travel & Tourism or Hospitality Knowledge of travel booking systems and tourism products Understanding of industry trends and customer expectations Benefits Employee Benefits: Includes EPF, ESI, Mediclaim Insurance, Paid Leave, and Holidays as per company policy