Customer Relationship and Operations - Executive

No. of Openings: 1
Department: Operations
Job Location(s): Noida
Education: Graduation or Post Graduation
Experience: 1 to 3 years
Skill Required: Communication
Are you someone who loves connecting with people, solving challenges, and keeping things on track like a pro? Then this role might just be your perfect match. As an Executive – Client Relations & Operations, you’ll be the bridge between our clients and our academic writing team, ensuring that ideas turn into well-executed projects—and most importantly, that our clients walk away smiling. What You’ll Be Doing Be the link that matters: Understand exactly what clients need and make sure the right writer is on the job.
Juggle conversations like a champ: Whether it’s emails, calls, live chats, WhatsApp messages, or even a quick Facebook ping—you’ll always be ready with answers.
Own the process end-to-end: From the moment a project lands in your lap to the final delivery, you’ll make sure it’s on point.
Team up across departments: Writers, operations, QA—you’ll be the friendly connector keeping everything smooth and coordinated.
Think smart on cost & time: Know what it takes to get the job done right—without delays or surprises.
Deliver delight: Your ultimate mission? Happy clients, high-quality projects, and a job well done.
What We’re Looking For Excellent English communication skills (written & spoken). A great listener who can untangle problems quickly. Someone cool under pressure, even when deadlines are knocking. A multitasking ninja who can switch between tasks seamlessly. Flexible enough to thrive in a 24/7 rotational shift environment. Curious, proactive, and always two steps ahead. Why You’ll Love This Role You’re not just managing tasks—you’re creating experiences. Every project you handle is a chance to showcase your organizational skills, problem-solving mindset, and ability to bring people together. If you enjoy a mix of client interaction, operations hustle, and creative thinking—this is where you’ll shine.