Customer Relations Officer

Job Title: Customer Relations Officer / Client Manager

Company: Smile Couture Dental Clinic

Location: Andheri West, Mumbai

Salary: Fixed Salary + Incentives

Job Type: Full-Time

Job Overview:

Smile Couture Dental Clinic is hiring a proactive and empathetic Customer Relations Officer to handle inbound patient inquiries and convert them into appointments. This role requires excellent communication skills, a sales and service-oriented approach, and the ability to manage multiple customer interactions over calls and messages. Prior experience in sales or customer service is essential.

Key Responsibilities:

• Respond promptly to inbound patient queries via phone calls, WhatsApp, emails, and other messaging platforms.
• Resolve patient questions and concerns with patience and empathy.
• Convert inquiries into appointments through effective communication and convincing techniques.
• Follow up with prospective patients to maximize appointment bookings.
• Maintain accurate records of conversations, follow-ups, and appointments using clinic software.
• Coordinate with clinic staff to ensure smooth scheduling and patient experience.
• Perform basic front desk and administrative support as required.

Desired Candidate Profile:

• Excellent spoken and written English communication skills.
• Sales background with proven convincing ability.
• Patient, empathetic, and customer-focused.
• Strong interpersonal and problem-solving skills.
• Comfortable working on computers (CRM systems, WhatsApp Web, Excel, etc.).
• Experience in healthcare, hospitality, or service industry preferred.

What We Offer:

• Friendly and supportive work environment.
• Competitive fixed salary.
• Performance-based incentives for appointments booked.
• Professional growth opportunities through ongoing training and development.

Interested candidates can apply directly on Indeed or email their CV to [email protected]

Job Type: Full-time

Pay: ₹12,395.40 - ₹30,000.00 per month

Benefits:

• Leave encashment

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• Where do you stay in Mumbai?
• Shift timing is 10 am to 8 Pm - Monday to Saturday. Will you be ok?
• Have you worked in Hospital / Clinics / Restaurants / Retail stores / Aviation. Yes or No

Language:

• English (Preferred)

Work Location: In person