Customer Relations Manager

Quixa Hypermarket is looking for a dedicated Customer Relations Executive (CRE) who will serve as the brand's ambassador. As a CRE, your primary responsibility will be to ensure that each customer interaction is positive and seamless, from the initial inquiry to their continued patronage. You will engage with customers through various channels, such as in-person interactions, telephone, email, and social media, to address their queries, resolve issues, and promote our "Jeelife Rewards" loyalty program. The ideal candidate for this role is an effective communicator, a problem-solver, and is committed to nurturing long-term customer relationships. Responsibilities: - Customer Engagement: Act as the first point of contact for customers, providing assistance across multiple communication channels. - Problem Resolution: Listen to customer concerns with empathy and find satisfactory solutions in a timely manner. Escalate complex issues when necessary. - Feedback Management: Collect customer feedback through different methods and accurately record interactions in the CRM system. - Online Reputation Management: Monitor and respond to customer reviews on digital platforms like Google and Facebook. - Loyalty Program Promotion: Educate customers on the benefits of the "Jeelife Rewards" program, facilitate sign-ups, and address inquiries about points and redemptions. - Information Resource: Maintain up-to-date knowledge of store offerings, promotions, and policies to provide accurate information to customers. - Reporting: Generate regular reports on customer feedback trends, issues, and satisfaction levels for management and marketing review. This is a full-time position that requires at least 2 years of experience in customer relationship management. The work location is in-person, and the expected start date is 10/08/2025. Benefits: - Food provided - Provident Fund Join our team at Quixa Hypermarket and be the driving force behind exceptional customer experiences!,