Customer Relations Executive

Company Description

INFI WINDOW SYSTEM introduced the Slide & Turn system, an innovative solution for windows, doors, and movable glass walls, to the Indian market for the first time. Its "INFIWIN" system is designed to maximize spatial efficiency and provide full-length panoramic views with unobstructed opening capabilities. These systems are particularly suitable for balconies, terraces, penthouses, villas, and large openings of various shapes and sizes. INFI WINDOW SYSTEM is committed to delivering cutting-edge solutions for enhanced aesthetic and functional spaces.

Role Description

This is a full-time, on-site role for a Customer Relations Executive, located in Noida. The role involves building and maintaining strong relationships with clients by addressing their inquiries, resolving issues efficiently, and ensuring high levels of customer satisfaction. Responsibilities also include communicating effectively with customers, providing exceptional service, and actively contributing to achieving organizational goals.

Qualifications

• Strong interpersonal skills to build and maintain client relationships effectively
• Experience in client relations and a commitment to achieving customer satisfaction
• Proficiency in customer service and customer-centric problem resolution
• Excellent communication skills, both verbal and written
• Ability to work collaboratively as part of a team and maintain professionalism under pressure
• Prior experience in a customer-facing role is an advantage
• Basic proficiency with CRM systems and tools is a plus
• Graduate degree in a related field is preferred