Responsibilities Assisting in the development of effective sales strategies Implementing and monitoring the performance of sales strategies Analyzing the performance of the telesales team members Preparing and setting monthly and weekly sales targets Building and maintaining long-term customer relations Preparing and presenting detailed and accurate sales reports Addressing any customer queries and complaints Maintaining an updated record of all important customer information in the database. Keeping a track of KPIs Taking up any urgent requests or queries in a timely manner Requirements Bachelors degree in Business Management/ Sales, or a related field 7+ years of work experience as a Telesales team Lead, or a similar role in the Sales department Excellent communication, presentation, and negotiation skills Good time management, organizational skills and leadership skills Highly motivated and detail-oriented individual Ability to work under pressure Proficiency in Microsoft Office Ability to offer excellent customer service
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