Customer Relation Officer (CRO)

Department: Admissions / Sales / Customer Service

Location: AnnaNagar

Reports To: Branch Head

Job Summary:

We are looking for an enthusiastic and goal-oriented Customer Relation Officer to join our team at the Hyderabad branch. The primary responsibility of the Customer Relation Executive is to generate leads, engage with prospective students, and promote our educational programs. This role requires making outbound calls, addressing queries, and guiding leads through the admissions process.

Key Responsibilities:

• Outbound Calls: Make 50 calls per day to potential students from the database, promoting the institute’s courses and programs.
• Lead Generation: Engage with potential students and parents, understand their educational needs, and provide information about relevant courses offered by the institute.
• Follow-ups: Regularly follow up with prospects who have shown interest in programs, providing additional details and encouraging them to complete the application or enrollment process.
• Counseling: Provide career and course counseling to students, helping them make informed decisions regarding their educational path.
• Data Management: Update and maintain accurate records of conversations, leads, and outcomes in the CRM system.
• Coordinate with Admissions Team: Collaborate with the admissions team to ensure smooth enrollment processes for prospective students.
• Resolve Queries: Address any concerns or questions from prospective students and their families regarding programs, fees, schedules, and other details.
• Achieve Targets: Meet and exceed daily, weekly, and monthly targets related to call volume, lead conversion, and student enrollment.

Key Skills & Qualifications:

• Education: Minimum of a high school diploma or equivalent; Bachelor’s degree preferred.
• Experience: Minimum 1 years prior experience in telecalling, customer service, or sales, preferably in the education sector, is an advantage.
• Communication: Strong verbal communication skills with the ability to engage with a wide range of people.
• Confidence & Attitude: A positive attitude, confidence while speaking, and the ability to handle objections and rejections gracefully.
• Computer Skills: Basic knowledge of MS Office (Excel, Word) and familiarity with CRM software.
• Language Proficiency: Fluency in [English/Hindi/Regional Language] is a must, with proficiency in additional languages considered an advantage.
• Target-Oriented: Ability to meet and exceed performance goals and work under pressure.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person