Customer Relation Executive

1 years

1 Lacs

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dedicated and well-spoken Customer Relation Executive (CRE) to manage telephonic interactions with customers for both Sales and Service departments in our two-wheeler dealership. The role involves making outbound calls, achieving daily call targets, and ensuring excellent customer engagement and follow-up.

Sales-Related Tasks:

  • Make outbound calls to potential customers for vehicle inquiries.
  • Share product details, offers, and finance/insurance options over the phone.
  • Follow up on leads, inquiries, and test ride confirmations.
  • Update lead status and maintain CRM records accurately.

Service-Related Tasks:

  • Call existing customers to schedule regular vehicle servicing.
  • Remind customers about due services, free service schedules, and insurance renewals.
  • Conduct follow-up calls post-service for feedback and satisfaction.
  • Record customer complaints (if any) and coordinate with the service team for resolution.

Daily & Weekly Goals:

  • Achieve daily call targets (as assigned by the team leader).
  • Ensure a high level of customer satisfaction in all interactions.
  • Maintain timely and accurate records of calls and customer responses.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • Call center: 1 year (Required)

Work Location: In person

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