Customer Relation Executive

Job Description

As a CRE, you will be the key point of contact between the agency and clients. Your role involves managing client accounts, understanding their needs, and coordinating with internal teams to deliver high-quality campaigns that exceed expectations. Key Responsibilities: Act as the primary liaison between clients and the creative/marketing teams. Understand client requirements and communicate them effectively to internal stakeholders. Build and maintain strong, long-term client relationships. Coordinate project timelines, deliverables, and feedback loops. Prepare and present proposals, reports, and performance updates. Identify upselling and cross-selling opportunities with existing clients. Ensure client satisfaction and resolve any issues efficiently. Stay updated on industry trends, competitor activity, and marketing innovations. Requirements: Bachelor’s degree in Marketing, Mass Communication, Business Administration, or related field. 1–3 years of experience in client servicing, preferably in an advertising or digital marketing agency. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work under pressure and meet tight deadlines. Proficiency in MS Office, basic CRM tools, and project management platforms. Knowledge of advertising trends, both traditional and digital. Preferred: Malayalam & English language proficiency (written and spoken). Prior experience in Advertising Agency. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Leave encashment Paid sick time Paid time off Schedule: Day shift Weekend availability Experience: Advertising Agency: 1 year (Required) Language: English (Preferred) Work Location: In person