Customer Outreach & Relationship Development

Shift Timing: 6 PM to 3:30 AM

Role Overview

 Join our Global Presales CORD (Customer Outreach· & Relationship Development) Team to be the first touchpoint for our international clients.

 This role is pivotal in building meaningful overseas relationships, managing outreach, and ensuring a smooth pre-sales experience from introduction to onboarding.·

Key Responsibilities

 Conduct outbound communication to initiate and build client relationships across US/EU regions.·

 Understand client needs and coordinate with internal teams for tailored solutions.·

 Manage pre-sales activities: requirement gathering, product introductions, sampling, and onboarding.·

 Maintain accurate CRM records and ensure timely follow-ups.·

 Act as a bridge between clients and internal departments for seamless communication.·

Who Should Apply

Education: Graduate in Commerce, Arts, Business Administration or similar; postgraduates welcome.

Experience: 1–3 years in international client engagement, presales, or business development.

Freshers with strong English skills are encouraged.

Language: Fluent English with a neutral accent.

Attributes: Proactive, Composed, and Client-focused with Strong communication skills.

Skills & Requirements

Excellent spoken and written English·

Strong interpersonal and cross-cultural communication·

Organized, self-driven, and detail-oriented·

CRM and MS Office proficiency·

Comfortable working night shifts (aligned with US/EU hours)·

Additional Information

6 days WHO.

Location: Surat Diamond Bourse, Surat, Gujarat