Customer onboarding specialist

Role Overview: You will be working as a Customer Onboarding Specialist at Dozen Diamonds, located in Nagpur. Your main responsibility will be to assist new customers in the onboarding process, ensuring a smooth transition to the company's services. This role will require you to visit customers at their place, address their queries, and resolve any challenges they may face during onboarding. Additionally, you will be communicating with customers regularly to ensure their satisfaction and provide exceptional support. Key Responsibilities: - Visit customers at their location to assist them with the onboarding process - Help onboard customers smoothly onto Dozen Diamonds" services - Address customer queries and resolve any challenges related to onboarding - Communicate with customers regularly to ensure their satisfaction and provide exceptional support Qualification Required: - Strong interpersonal skills and a focus on building relationships with customers - Experience in customer support and ensuring customer satisfaction - Excellent communication skills to interact effectively with diverse clients - Good analytical skills to identify and resolve customer issues effectively - Proactive attitude and a customer-centric mindset - Ability to work on-site in Nagpur - Experience in the fintech or financial services industry is a plus,