Customer Onboarding Manager

As a Customer Onboarding Manager in the Technology Organization, your role will involve working with Enterprise customers to plan and configure products according to their requirements. You will collaborate with a Delivery Architect to ensure quick and effective onboarding. To excel in this position, you will need project management skills, a technology-forward mindset, and a solution-oriented approach. **Key Responsibilities:** - Guide Enterprise customers through the onboarding process for ASAPP's products - Plan and oversee the delivery of work, including risk assessment, milestone planning, testing timeframes, and acceptance - Document and refine product requirements for transparent communication internally and externally - Configure ASAPP's products in collaboration with Delivery Architecture and Engineering teams - Collaborate with various customer project teams, working alongside Delivery Architects and Engineers to execute scoped work - Serve as a subject matter expert on ASAPP's Products, providing internal and external support - Collaborate with Go to Market, Product, Engineering, and Research teams to achieve Customers" goals **Qualifications Required:** - Minimum 5 years of relevant experience, with at least 3 years in project management, implementation, or customer success - Familiarity with cloud-based software implementation processes - Ability to navigate complex interpersonal dynamics and engage with a wide range of customers" stakeholders - Strong focus on outcomes and value delivery - Proactive approach to problem-solving - Adaptive and open to feedback - Excellent presentation skills for communicating business-oriented solutions and technical concepts - Experience in technical process creation, documentation, and enhancement **Additional Company Details:** - Advanced cloud technology experience preferred (AWS, Docker/Kubernetes, Cloud Formation, Terraform, EC2, IAM, S3, etc.) - Background in contact center and/or customer experience industry is a plus - Previous engagement with technical partners across integration points - Proficiency in at least one major programming language (Golang, Python, C++, Java, etc.) - Experience in multi-developer/engineer environments using Git, Jira, and CI/CD pipelines - Exposure to Machine Learning, Natural Language Processing, LLMs (Note: Benefits such as competitive compensation, stock options, life insurance, onsite meals, connectivity stipend, wellness perks, Mac equipment, learning & development support, and parental leave are also offered.),